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FAQ

How Long does shipping take?

1-2 weeks depending on your destination

Return Policy

  1. Return Window: Customers have a 30-day window from the purchase date to return items.
  2. Reason for Return: Customers are requested to enclose a note explaining the reason for the return.
  3. Options for Returns:
  4. Shipping Charges: The store reserves the right to charge a shipping fee for "Next Day Delivery" at checkout. However, return shipping charges are non-refundable.
  5. Contact Information: Customers are encouraged to contact the store if they have any questions or queries about the return process.
  6. Condition of Returned Items: Returned items must be in unopened, "new" condition, and they should include all original packaging.
  7. Exemptions: DVDs and CDs with opened seals cannot be returned due to distance selling regulations.
  8. Damaged Items: In case of damaged items or orders, customers have 7 working days to notify the store. The store will provide a full refund or exchange for damaged items and also refund the return postage.
  9. Language: Requests and communication regarding returns should be in the English language.

This return policy provides clear guidelines for customers regarding their options for returning items and the conditions under which returns are accepted. It also outlines the store's responsibilities in the event of damaged items. Customers are encouraged to read and understand this policy before making a purchase.

Shipping Policy

Shipping Destinations

We currently only offer shipping within the United States.

Shipping Methods and Rates

We offer UPS Express Shipping, which delivers orders within 1 - 2 business days. The shipping rates are as follows:

  • For orders totaling $0 to $124.99: $9.95 for UPS Express Shipping.
  • For orders totaling $125 or more: UPS Express Shipping is FREE.

Shipping Times

Please note that the estimated delivery times for UPS Express Shipping are 1 - 2 business days from the date of shipment. Orders are typically processed and shipped within 1-2 business days from the time of order placement. However, please be aware that unforeseen circumstances such as weather delays or other issues may affect delivery times.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment on the UPS website.

Shipping Restrictions

We are unable to ship to locations outside of the United States at this time. We apologize for any inconvenience this may cause.

Contact Us

If you have any questions or require further assistance regarding shipping, please feel free to contact our customer support team. We are here to help you.

Thank you for shopping with us!

Please note that this shipping policy is subject to change, and any updates will be reflected on our website.

Purchase History

1. How can I access my purchase history?

  • To access your purchase history, you need to log in to your account on our website. Once logged in, you can navigate to the "My Account" or "Order History" section, where you will find a detailed record of your previous purchases.

2. Do I need an account to view my purchase history?

  • Yes, you need to have an account with us to access your purchase history. If you don't have an account yet, you can easily create one during the checkout process or by clicking the "Sign Up" or "Register" button on our website.

3. How do I log in to my account?

  • To log in to your account, follow these steps:

4. I forgot my password. What should I do?

  • If you've forgotten your password, click on the "Forgot Password" or "Reset Password" link on the login page. You will receive an email with instructions on how to reset your password.

5. Can I see details of my past orders in my purchase history?

  • Yes, you can view details of your past orders in your purchase history, including order dates, order numbers, item names, quantities, and total amounts spent.

6. Can I print or save my purchase history for reference?

  • Yes, you can typically print or save your purchase history. When viewing your order history, there may be an option to print or save the page as a PDF or in another format for your records.

7. Is my purchase history secure?

  • Yes, we take the security of your purchase history and account information seriously. We use industry-standard encryption and security measures to protect your data.

8. How far back can I view my purchase history?

  • The length of time you can view your purchase history may vary, but generally, you should be able to access records of your recent orders dating back several months or even years.

9. Can I request a copy of my purchase history via email or phone?

  • To maintain the security of your account and personal information, we do not typically send purchase history via email or phone. Please log in to your account on our website to access this information.

10. What should I do if I encounter issues with my purchase history or account access?

  • Reach out to a member of our team and we will help you if you have any troubles.

If you have any additional questions or need further assistance, please feel free to reach out to our customer support team, and we'll be happy to help you.